Q: What are maintenance fees and why does Cost Control bill for them?
A: Maintenance fees enable Cost Control to fund R&D, which gives our technicians the ability to create new features and keep our databases current with the latest version of NAV. Because we are able to stay current, we have updated databases and objects available to our customers. Maintenance fees are 16% of the original cost of your database(s) and/or granule(s).
Q: Why should I stay current with my software maintenance?
A: Keeping up with yearly maintenance has its advantages:
- Your annual maintenance rate stays at the same amount, even if the cost of our software increases.
- Upgrades to the latest software versions are available at any time.
- New features are automatically installed with updated versions.
- Cost Control keeps a copy of your original database, leading to faster upgrades and lower rebuild fees.
Q: What happens if I do not stay current with my maintenance?
A: Failing to stay current with maintenance can lead to issues when upgrading later. Your costs are subject to an increase if the cost of our software goes up. Avoid the hassle and stay current!