When a customer asks, “When can you have my order ready?”, what he is really saying is ‘do we want to do business with you’! They want to know your availability to deliver.
You have other jobs in the shop, and this customer is not your only customer. You know that on-time delivery is the key to keeping this customer. How quickly can you analysis all the work in the shop, and give him a reasonable delivery date?
Order Promising requires information about the other active operations in the shop. In this educational video, I will show you how you can use a Simulated Production Order to accurately calculate the “Delivery Date”. Stop guessing, and give your customer correct information in seconds. Land that new job with excellent customer service.
Click the link below to launch the video: